F.a.q. frequently asked questions

To ensure a correct management of the order, it is necessary that your browser accepts "cookies." If they have been turned off, you must change the settings of your browser.

An order confirmation email you will be sent only after completing the purchase. Check the accuracy of the email address supplied to us, or that our confirmation email did not end up in the "Junk" or "Spam".

Sure. If the goods have not already been shipped, please send us an email at orders@sewshop.eu specifying the details of the order.

In case of unavailability of a product already ordered, we will inform you immediately by email. If you want, you can wait for the product being available, or ask for a cancellation of the order and refund the amount paid.

On SewShop we accept the following types of payment: Bank transfer in advance - PayPal - Credit Card (Visa, Mastercard etc.).

The charge card occurs at the time of order.

Payplug (the system we use) is a system of payment certificate and used all over the world. The payment procedure ensures the confidentiality of information recorded and eliminates any risk of piracy. SewShop never knows the details of your credit card.

Also on our website is implemented SSL (Secure Socket Layer) with 128-bit secure connection since the time of the insertion of the personal data (name, surname, etc..), to guarantee maximum safety in that the transmitted information is encrypted and can not be read or modified during transmission.

First of all, check the expiration date of your credit card. If a transaction with a credit card is rejected, it may be of any unauthorized transaction from your bank. Contact them to verify.

The goods are shipped only after the credit on the account of SewShop.

For each product are shown the shipping costs, which can depend on the volume and weight of the package. In the case of multiple purchases, we take as reference the highest shipping costs , and a small surcharge will be added for each additional product purchased. For example, if you buy a sewing machine, a set of pins and needles, we will charge the shipping costs of the machine (larger) and add a small charge for the inclusion of the other two products in the main pack, by the way the costs will be always displayed when you add product to cart.

At the time of shipment SewShop will send you an email where we will communicate the departure of the goods ordered and a link to the page of the courier with the tracking number, allowing you then to check the shipping of the order.

It's practice of the courier leaving a sticker in your box or near the intercom in which he communicates his passing and non-delivery. It would be preferable to telephone the number indicated on the sticker so you can arrange delivery.

The courier does not call for appointments or delivery to particular times to customer's request. The deliveries of products occur on weekdays.

Sometimes you do not find any notice of passage, even if on the site the courier says the contrary or indicates ' Addressee unknown'; contact them for faster delivery or to provide more precise information on your address.

The courier can deliver to the doorman of the building but does not deliver to PO Boxes, because you must sign the report of receipt.

You have to check to be sure about the integrity of the contents of the package at the time of withdrawal and in the presence of the courier. Immediately verifying the integrity of the goods will serve to prevent future problems or the need to replace the goods purchased. In case you may not be to directly collect the product, please notify those who will collect. If the package:

does not contain all of the products purchased

contains items other than those purchased

contains items damaged

please accept the parcel "with reserve", and contact us immediately by email so that we can return the goods free of defect. Thank you for your cooperation.

In the event that, at the time of delivery, your package has visible traces of opening and / or damages, you should refuse it. Use the courier's delivery note to indicate tampering detected through a detailed account of the damage found, date, and signature. In this way, the carrier will return the package to our warehouse automatically. Subsequent to the acceptance of the package, you will receive an email notification. If you accepted the package without any reservations or if it has been delivered in your absence, please immediately contact the courier charged of the delivery to fill out a report of tampering found.

If your order arrives before 1 p.m. it will be prepared and delivered to the courier the same day. If your order arrives after 1 p.m. it will depart the next day.

First check the status of your package on the website of the courier service in the event that it is referred to as "delivering", it is preferable to wait. You can try to contact the customer service of the courier and ask for an update on the status of delivery. If your package is in "stock" at the courier, we encourage you to go and collect it at the address indicated on notice of passage. Please also check out in the section "My Account" the correctness of the delivery address you have provided for the order in question

SewShop puts the customer in a position to control the shipment of the order by sending an email with the link to the courier's website where you monitor the status of the shipped order. In case of delivery problems if the carrier does not receive from the customer no provision, the goods will be taken back. In this case you will be refunded the amount paid by credit card or bank transfer, but will be deducted the shipping costs.

SewShop is an authorized dealer of the brands offered on the site. In case of problems with a product you have to contact your authorized service representative of the brand purchased. 

No, the warranty is personal and applicable only to the first purchaser, being restricted to direct customers and not to dealers, retailers, etc..

Every your purchase is protected by our SewShop of politics "Satisfied or Reimbursed": If for any reason the product you ordered does not meet your expectations, you can return it within 15 days from the date of purchase. As soon as we receive the product and our warehouse will have recorded the return, we will refund the full amount paid by you. The refund will be made on the credit card used, or by bank transfer in the case of payment by bank transfer. Just remember that the goods must be returned in original condition and complete (original packaging, accessories, manuals, etc..). Avoid in all cases the attachment of labels or tape directly on the original product packaging. For more security, we recommend that you send your package with a guaranteed shipment.

We will refund the full amount on your credit card for if you have chosen this method of payment and, if you have chosen the wire-transfer, through a bank transfer.

When SewShop issues a bank refund sends to the customer by e-mail a copy of the transfer order given by your bank where you can see the day of the request and the day of crediting the customer's account. It can happen, depending on the credit institution, that does not appear on the date indicated, but it's credited later. However, if the refund does not appear in your bank account within 5 days of receiving the notification of the refund, please contact us at this email address: info @sewshop.eu

SewShop accept the returned goods sealed by the customer, by refunding the amount of the merch, keeping transport costs for both the outward and the return of the parcel.