I have ordered a piece of expensive Pfaff equipment from them. I am usually a bit nervous about international orders of this value, and unfortunately the courier has not handled the package as well as they should have been, so it arrived with internal damage.
For insurance purposes ALWAYS sign packages with acceptance subject to integrity check. It will save some headache for both you and the seller.
I am happy with the way the issue has been resolved. Marco replied to my email fast and he kept me in the loop.
They collected the machine and immediately sent another identical one.
The whole process only took a few days and my equipment works as expected now.
Pfaff Expression 710
It is a fine piece of equipment and really high quality. I'm sure I will not have any reason to replace it in the next decade.